Hello, my name is Jhazmine, please allow me a few moments to catch up on your conversation so far.

Hello Brad, hope you and your family are doing well. As I can see here you need assistance with regards to the closing of your account.

Yes I'd like to close my account and delete my data

Thank you for confirming that. Would you like me to provide you the link where you can close your account?

Could you let me know if you’re still online? I just want to make sure we haven't lost the connection.

Unfortunately, we can't close your account yet, because it has been suspended, restricted, or is otherwise not meeting minimum seller standards.

If you would like to appeal your suspension or have your account reviewed by a member of our Trust & Safety team, please contact us.

I've been told I need an agent to close my account

Thank you for confirming that. For this one, I can close your account on my end. Would you like me to process it now?

I have no outstanding fees or claims. eBay made sure I got screwed over when the buyer sent me broken equipment instead of what I sold them

I want to close my account since there is no outstanding financial fees

yes please close my account now

Thank you for providing the information needed.. Please give me a few minutes to try to do this.

Thank you for staying connected Brad. In order to help you, I will have to transfer you to our specialized team so that they can assist you.

Would that be fine?

that's fine

Thank you.Kindly stay connected while I transfer you.

Hi, my name is Raven, please allow me a few moments to catch up on your conversation so far.

#HI, Brad. I see that you contacted us about closing the account, is that right?

I hope you don't mind. I just want to check if you're still with me.  Are you still online?

Correct

I am still online and want to cancel my account

Please note that If you close your eBay account, you’ll no longer be able to sell on the site or access My eBay. You’ll also lose your feedback as well as your purchase and sales history.

Before closing your account, consider contacting us first. We don’t want to see you go, and we’ll do everything we can to sort out any issues you may have. If you still want to close your account, make sure: ·All your fees and other selling costs are paid and your available funds is zero ·You don’t have open bids on an item ·You don’t have any outstanding payouts to be processed to your checking account ·You’ve cancelled all your subscriptions

I'm well aware, and I just did contact you to cancel my account. That's why we're having this conversation.

We certainly understand the urgeny however, I see that you still have an open claim with us. Please note that we can only close the account 60 days after the claims on yuor account has been closed.

So even though you've taken all the money you possibly can for that claim, I still can't close my account?

I'll wait the 60 days since I have no choice. Thanks for no help.

Thank you so much.

I'll be back in 60 days.

Thank you for understanding.

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